The mystery client was born in the retail sector, which is why we focus on this particular field. With over 13,000 mystery staff we are capable of matching your own clientele and produce more accurate results in real time.
Mystery clients inspecting showrooms, car dealerships and service areas would often need to be a client of the brand being inspected. We can provide staff with experience of cars and simulated damage.
Mystery Guests helps at identifying client satisfaction in the hospitality sector, the hotel sector, in spas and restaurants. This department also handles inspections in doctor’s offices.
Mystery clients in the luxury sector seek excellence, understood as the shopping experience that can be comparable to the idea the brand wants to transmit.
We offer support for understanding the shopping experience perceived by your clients (even when they are clients of your competitors).
We offer tools like store check, retail audit, inspections based on the client’s requirements, Exit Polls, customer satisfaction surveys, research on the company’s climate and more
MSPA associates for researches all over the world
The company is certified with ISO 9001 for Mystery Shopping by Tuv Italy
13,000 Mystery Shoppers in all of Europe… a sample of your clients
Non-stop access to data through the online interface with reports and alerts via text messages, emails and fax
