Mystery Client - mystery shopping - mistery client - mistery shopper

The most important aspect when it comes to evaluating the hospitality sector is the general auditor’s skill. When inspecting a luxury hotel, particular attention must be paid to each and every detail. These minor details are best perceived by people who regularly book a room in such hotels, and our general auditors’ skills are certified by international organizations.

The inspections that use mystery guests are specifically designed for the structure of the inspected building and they can be carried out for:

Hotels, accommodation facilities and tourist villages

Our check list contains over 2,000 inspection items which rate the personnel and the tourist facilities in all aspects: starting from the reception and arriving at the sauna, with a look at the pre-arrival activities. The general auditors in charge of inspecting these facilities are also capable of checking whether the services are offered according to the specific norms of the sector. The reports made contain photos of the potential nonconforming aspects, and we can even rate the commercial services offered by these facilities to the corporate clientele.

Restaurants

The inspections carried out in restaurants require a thorough knowledge of the HACCP preventive approach regarding food safety. This knowledge required from inspectors must be certified by training courses and experience in the sector. In some cases the inspections can become face-to-face discussions towards the end. This helps inspectors to obtain more details regarding the most important aspects of restaurant management.

Clinics and doctor offices

Inspections carried out as mystery guests in a clinic or doctor’s office require a particular attention to details. Inspectors must rate the way patients are received, the structure and the hygiene of even the most obscure places. For this reason, these evaluations are done by people working in this sector (doctors or healthcare workers), with enough experience in order to rate and compare the services offered.